Refund policy

Q: Can I return my purchase for a refund? 
A: Yes, we’re 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason for return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable). Please note that the product must be unused and in the same condition that you received it. It must also be in the original packaging. Returns without prior communication with us will not be accepted.

Q: How can I receive a full refund for my order? 
A: To receive a full refund, please return your order within 10 days of the delivery date. Once we receive and inspect the returned item, we will process your refund. The refund will be credited to your original method of payment within 5-10 business days. Please be advised that shipping fee and express shipping fee are non-refundable.

Q: Can I exchange an item instead of getting a refund? 
A: Absolutely! If you wish to exchange an item, please return the original item and place a new order for the item you want. We will refund your original purchase once we receive the returned item.

Q: Do you provide a return label? 
A: We do not provide return labels. Customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.